Welcome to Discreet Life, your trusted online destination for premium adult products in Canada. We’re here to answer your questions and help you make informed choices. If you don’t see your question below, feel free to reach out to us at info@discreetlife.ca
General Questions
1. Are sex toys safe to use?
Yes, when used correctly and made from body-safe materials, sex toys are safe. Always choose products made from non-porous, phthalate-free materials like silicone, glass, or stainless steel. Follow the manufacturer’s instructions and clean your toys before and after each use.
2. Are the products on your website discreetly packaged?
Absolutely! All orders are shipped in plain, unmarked packaging with no indication of the contents inside. Your privacy is our top priority.
3. Do you ship across Canada?
Yes, we ship nationwide! Enjoy fast and discreet delivery to every province and territory in Canada.
4. What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express) and secure online payment methods like PayPal.
Product Questions
5. How do I choose the right sex toy for me?
It depends on your preferences and experience level:
- Beginners: Start with smaller, simpler toys like bullet vibrators or beginner-friendly dildos.
- Couples: Try toys designed for shared pleasure, like vibrating rings or remote-controlled vibrators.
-
Advanced Users: Explore toys with multiple settings, such as wand massagers or prostate massagers.
If you’re unsure, our customer support team is happy to help!
6. What materials are sex toys made from?
Common materials include:
- Silicone: Soft, body-safe, and easy to clean.
- Glass: Smooth, hygienic, and great for temperature play.
- Stainless Steel: Durable, non-porous, and ideal for beginners and advanced users alike.
- ABS Plastic: Hard, non-porous, and often used for vibrators.
Avoid toys made from porous materials like jelly or rubber, as they can harbor bacteria.
7. Can I use sex toys with a partner?
Absolutely! Many toys are designed for couples, such as vibrating rings, remote-controlled vibrators, or wearable toys. Communication and consent are key to enhancing your shared experience.
8. Are your products body-safe?
Yes, we only carry products made from body-safe, non-toxic materials. Always check the product description for material details.
Care & Maintenance
9. How do I clean my sex toy?
- Silicone, Glass, or Stainless Steel: Use warm water and mild soap or a dedicated toy cleaner.
- Vibrators with Motors: Avoid submerging the motorized part. Wipe with a damp cloth and toy cleaner.
- Always Dry: Let your toy air-dry completely before storing it.
10. How should I store my sex toys?
Store your toys in a cool, dry place, away from direct sunlight. Use a storage bag or the original packaging to keep them clean and protected.
11. Can I share my sex toys?
Sharing toys is not recommended unless you use a condom or thoroughly clean and disinfect the toy between uses. For hygiene reasons, it’s best to have your own toys.
Shipping & Returns
12. How long does shipping take?
Most orders are processed within 1-2 business days and delivered within 3-7 business days, depending on your location.
13. Do you offer free shipping?
Yes! We offer free standard ground shipping on orders of $99 or more (before taxes and discounts).
14. What is your return policy for damaged or defective items?
For damaged or defective items, please contact us within 10 days of receiving your order.
Health & Safety
15. Can I use sex toys if I have allergies?
Yes, but choose toys made from hypoallergenic materials like medical-grade silicone, glass, or stainless steel. Always check the product description for material details.
16. Can I use lubricant with my sex toy?
Yes, but make sure to use the right type:
- Silicone Toys: Use water-based lubricants (silicone-based lubes can damage silicone toys).
- Other Materials: Water-based or silicone-based lubricants are generally safe.
Avoid oil-based lubricants, as they can degrade certain materials.
17. Are sex toys safe during pregnancy?
Many toys are safe to use during pregnancy, but it’s best to consult your healthcare provider first. Avoid toys that insert deeply or apply strong pressure.
Still Have Questions?
We’re here to help! Contact us at info@discreetlife.ca for personalized advice or assistance.
At Discreet Life, we’re committed to helping you explore pleasure safely and confidently. Happy shopping!