Shipping policy
Discreet Shipping
Your privacy is our priority. All orders are shipped in plain, unmarked packaging to ensure complete confidentiality.
Order Processing & Fulfillment
Discreet Life partners with established distribution networks to fulfill orders efficiently while ensuring product authenticity and customer privacy.
- Orders are typically processed within 1–2 business days.
- Orders ship via Standard Shipping using the carrier that offers the best available rate at the time of shipment.
- Expedited options may be available at checkout when supported by the carrier, destination, and the items in your order.
- Certain products containing lithium batteries may have shipping method restrictions due to carrier regulations.
Shipping Timeframes
Estimated total delivery time for Standard Shipping is typically 2–8 business days, including order processing and carrier transit time.
Shipping timelines are estimates and may vary due to carrier delays, weather conditions, remote delivery locations, holidays, or peak seasonal volume.
Free Shipping
Discreet Life offers Free Standard Shipping on orders of CA$99 or more before taxes and after applicable discounts.
Orders below CA$99 may be subject to standard shipping rates shown at checkout. Current standard shipping rates are typically CA$14.95 for orders under CA$70 and CA$9.95 for orders from CA$70 to CA$98.99, unless otherwise shown at checkout.
Address Accuracy
Customers are responsible for ensuring the shipping address provided at checkout is complete and accurate.
Discreet Life is not responsible for delays, failed deliveries, or additional shipping costs resulting from:
- Incorrect or incomplete addresses
- Address changes requested after shipment
Attempted Delivery & Unclaimed Packages
If a delivery attempt is made and you are unavailable, the carrier may hold the package at a nearby pickup location and leave instructions for collection.
If the package is not collected within the carrier’s holding period and is returned to the sender, a new shipping fee of CA$14.95 may be required to resend the order.
Shipping fees are non-refundable in these cases.
Damages, Missing Items & Shipping Errors
Please inspect your order upon delivery. Customers are responsible for verifying the contents of their shipment upon receipt.
- Any damage, missing items, or shipping errors must be reported within 7 days of delivery.
- Please retain the original packaging, as it may be required for carrier claims.
- Claims reported outside this timeframe may not be eligible for resolution.
To report an issue, email info@discreetlife.ca with your order number and photos, if applicable.
Shipping – Frequently Asked Questions
Is shipping discreet?
Yes. All orders are shipped in plain, unmarked packaging with no reference to Discreet Life or the contents inside.
Do you offer free shipping?
Yes. We offer free standard shipping on orders of CA$99 or more before taxes and after applicable discounts.
Which shipping method do you use?
Orders are shipped using standard shipping with the carrier that provides the best available rate at the time of fulfillment.
What happens if my package is returned as unclaimed?
If a package is returned to us because it was unclaimed or delivery attempts were unsuccessful, a new shipping fee may be required to resend the order.
What should I do if my order arrives damaged or incorrect?
Please inspect your order upon delivery and contact us within 7 days if there is a missing, damaged, or incorrect item. Original packaging must be retained for carrier claims.